testimonials...
our goal
We will provide you with an exemplary level of personal attention, advice and assistance.
And our service is FREE. It is the University that remunerates us for services offered to its enrolling students.
These are a few of the testimonials that we have received from our clients:
I received a 5 star service built around professional advice, quick and in a
number of cases instant e-mail response, incredibly seamless contact across
the US, Australia and Mauritius time-zones, a VIP bridge to the university
faculty and administration yielding invaluable help with subject choices,
unrelenting follow-up of my application, and speedy delivery on their
undertakings beyond my expectations.
The latest Customer Service Training
course I have designed makes use of my distanceXchange experience to
illustrate the service elements that create real time customer delight.
Their service is amazingly efficient. They quickly make out where you want
to go, they agree it with you. They take you straight there and they do it
fast!
(Name withheld by request - Mauritius)
As a company Training Officer looking after employee development through distance learning studies I had the opportunity to seek the services of distanceX.com
Their excellent quality and speed of service enabled us to immediately identify, evaluate and implement the exact development course sought for our staff within the company allocated time span.
(Joe Baguia - United Arab Emirates)
I have found the distanceXchange to be very helpful throughout my
time studying at Deakin university as an overseas student. Even before i
enrolled at Deakin, the distanceXchange provided me with lots of practical help
and advice which I found very useful particularly as I found it quite a big
commitment I was taking on board.
The distanceXchange were always quick to
respond to any of my emails and if they couldn't help they were quick to
find the answer from someone else.
Their level of follow up was also very good, for example I would receive an
email asking if the problem had been solved or did I require further
assistance.
As studying aboard can be difficult at times knowing you can
always email the distanceXchange is very helpful because you know you'll always
get a quick reply and they will help however they can.
(Marko Humphrey - United Kingdom)
Working with the distanceXchange has completely surpassed my expectations. The
representative assigned to me was knowledgeable about my course of study,
responded almost immediately to all of my inquiries, and was friendly and
professional at all times.
He gave in depth answers to my questions and took
my individual needs into consideration. When problems arose he was quick to
offer alternative solutions and made the application and registration
process very easy!
(Melissa Toporek - USA)
Thank you for everything.
Without your immense support I wouldn't have made it into the course on time to make use of this semester.
Usually, filling Application forms and getting all the right documentation sorted out is a nightmare for me. Your support & timely response in answering all my little queries, whether about procedures, regulations, fees or the course itself, made life a lot easier & made the application process a pleasant experience :)
U r the best! Pls. Keep it Up!
(Sandra Shakour - Sudan)
Going through Distancex.com was a very wise choice I made.
It helped me in ways
more than I could possibly expect. University comparisons, subject selection
process, enrolment assistance, guidance and motivation, helping me get in
touch with faculty, university related problem resolution, career and study
tips, advice on books purchases, etc were duely taken care of, which I
couldn't have individually managed being in a different country.
The best
part was that the speed of service which was instantaneous. It is a holistic
distance learning education assistance provider.
Mr. Jeremy Williams' passionate involvement in helping out can be felt
throughout and he makes sure that ultimately the student gets the best deal.
Through his experience we can avoid the common problems and pitfalls we all
would face, as students going through the complex process of distance
learning education, wherein most of us are quite new to the whole concept of
distance learning.
I found the value of complete range of services offered to be quite
unmatched and therefore I am very happy to have chosen Distancex.com for my
educational needs.
(Dhananjay Dashora - India)
I can thoroughly recommend the distanceXchange to anyone looking to study
by distance.
First, it was through this service that I found the program
that I was looking for. Then, I had great help to deal with all of my
questions and kept me in contact with those involved in my application
process.
Give it a try!!!
(Kym Acuna-Rutherford - Mexico)
The service provided by distancex.com was essential for my enrollment since I had several problems that had to do with being so far away from the university I chose--I am in Mexico, the university in Australia!
Not only did the service ensure that I had my documents in on time, but Mr. Williams, the person who took care of my application, made sure the university people were responding to my enquiries.
He also made sure that the university sent relevant information to me by courier instead of by mail in order to save time.
Couldn't have done it without this service!
(Karen Batres-Kirkpatrick - Mexico)
I am writing this on behalf of the distanceXchange
I
would
like to put on record, their superb efficiency in dealing with all matters (small or big) with seriousness, promptness and putting clients like me at ease.
The way, it which the clients are managed by distanceXchange deserves a big credit and thank you ..cheers.
(Gobinathan Nair - Singapore)
As someone new to the idea (and complications) of
distance learning, the distanceXchange has been an
invaluable ally for me.
Beginning with my initial
enrollment in a distance masters program, DE staff
have provided excellent support and assistance. They
have anticipated problems, quickly and professionally
addressed any and all issues I have had and, most
importantly, have been wonderfully kind and
supportive.
By the nature of distance programs, I've
never met any DE staff, but I feel as if I have truly
personal relationships.
Honestly, it is only through
DE's support and expertise that I decided to enroll in
a distance program.
(Eric Mehler - USA)
I would like to testify to the unbelievable usefulness and effectiveness of the distanceXchange.
I’m a Hungarian student (22) who was interested in an Australian University’s (Deakin University) Distance Studies Program. I had no clue about this program and the university or even about the australian education system.
I found the institution (Deakin) on the web by following the search of the major I was looking for.
There was the possibility to ask questions and receive information through an e-mail address of the distanceXchange.
To tell you the truth, I didn’t expect any response but I got quickly thorough answers to my possibly stupid questions, and from that point on I am in a very good and close contact with Jeremy Williams who helped me always in every case.
I am very glad that I could find him and the service and I am sure I am going to use this possibility throughout my whole carrier at Deakin.
I find it amazing that Jeremy knows every answer and if not he goes after it, responds to my e-mail immediately and always has a nice message or wish to me accordingly he establishes a very good (moreover friendly) relationship with me.
Even more he never forgets my ongoing projects and ask for feedbacks.
All in all, I get a full and high level service from this organization what I truly appreciate, I think this is the best way to begin and get familiar with the University and to always find appropriate and quick help to almost any problem throughout the semesters.
I thank you Jeremy and the distanceXchange for your help and wish you good luck for the future.
Sincerely, Melinda Harlov
(Melinda Harlov - Hungary)
During my inscription and subsequent start of studies with Deakin
University, "DistanceXchange" proved most helpful in dealing with the often
less than transparent working of a university.
Answers to queries,
facilitating and pushing for responses, and generally acting as intermediary
in an efficient and cordial manner within very short timeframes has been the
hallmark of DistanceXchange.
As far as undersigned is concerned, the service
provided has actually enabled me to start studies - i am not sure i would
have been able to do it otherwise.
(Jean Tissot - Israel)
My experiences with distanceX.com, and especially with Jeremy Williams - who is my contact person - have been excellent.
I believe that other companies should copy the customer service that distanceX.com offers in order to improve their businesses.
The service of distanceX.com exceeded my expectations, whether in answering questions, solving problems, gathering information for me or in thinking ahead and sending me reminders for due dates.
I am very happy with the support that I have received.
Thank you so much for everything you’ve done for me.
Warm regards, Caroline
(Caroline Shackleton - Nigeria)
DistanceXchange supplied my with very fast and efficient information I needed to complete my application at Deakin University. They have always answered my questions clearly and in detail.
The Faculty of Arts directed me in many ways due to recommendations from Jeremy.
Now, I am a student at Deakin University registered for Masters of Art in Literature and Professional Writing.
Thank you Jeremy!
(Mohammad Rahil - Lebanon)
When I came across my ongoing Community and International Development Master program, I was still quite undecided as to whether or not I really wanted to undertake these studies.
DistanceXchange gave me the momentum I needed to commit myself.
Thanks to their dynamism and efficiency, I found myself registering for the program in no time. First, they provided me with ample information about the program, then they contacted the University Faculty for registration and gave me precious assistance during the registration process. Even now that I am in the program, DistanceXchange has maintained contact and writes me now and then to ensure all is well and offer advice.
I am very thankful to DistanceXchange for they have truly assisted me to discover a new field that I am enjoying to the point where I want to make it my new career.
Thanks DistanceX.
(Angeline Djampou - Tanzania)
My first contact with Deakin University was through distanceXchange.
When I needed clarification on registration procedures, they
provided prompt response. When I wanted alternative methods of fees payment, it was distanceXchange.
When I needed advise on subject selection, i knew I could count on distanceXchange.
I got informed, spot-on and speedy responses.
They made all the difference in my final enrolment at Deakin
(Adebayo Fayoyin - Kenya)
DistanceXchange's support has been truly fantastic!
I found all the areas,
including the level of service, speed of feedback and overall quality at
an excellent level.
In addition, the faculty's understanding on the level of
my work demands has afforded me with the flexibility that I need to
pursue a Master's degree without sacrificing my work
(Ekram El-Huni - Lebanon)
I ran by Distancex.com when I was Googling for a place
that offers Masters of Health Informatics. This was in
Oct 2005. Since then, I was in close contact with
Jeremy.
I am studying at Central Queensland University
(CQU) now. Jeremy went the extra step to help as CQU
stopped the program and then restarted it again five
months later. Jeremy informed me about the updates.
Jeremy was in close contact with CQU till I got
accepted. During that period I contacted different universities
but you get very delayed responses. But at Distancex.
responses are fast: same/next day.
Having someone like the people from Distancex.com on your
side and not the university side was a new and
enjoyable experience for me. (I did not even pay for
the service!)
(Khalid Al-Maghaslah - Saudi Arabia)
Your service was excellent with frequent and helpful communication from the beginning of my application process through to the commencement of my course. You were helpful in guiding me to the right program and answering questions that helped me make the right choices for coursework. Your were always quick to reply to my email questions and always friendly! Thank you so much for your help throughout the entire process (even now!).
(Margaret Mayer - USA)
Coach, diplomat, lobbyist, counselor, detective, cheerleader...these are the many hats that the folks at the distanceXchange must wear. Jeremy and team took me under their wing, and my successful application to a Master's program (which I never thought I could even consider) is a direct result of distanceXchange's motivational style and professional dedication.
My complex and pitfall-ridden situation was approached as an enjoyable challenge, my countless queries were patiently answered quickly (almost spookily so) and thoroughly, and each obstacle along the way was immediately addressed, all with a sincere, personal touch that reflects, in contrast, what I find sorely lacking in many institutions today.
The rest is up to me now, but I know I would not be here at this time without the guidance (and hand-holding) of Jeremy Williams and the distanceXchange team! Merci beaucoup mes amies!
(Sarah Howe - Canada/Indonesia)
I am familiar with distance learning - having been on a number of distance learning courses worldwide. When I decided to join this particular course I was therefore anticipating an endless trawl through sites, blind ends, unanswered and unacknowledged questions - a huge waste, but I presumed necessary, time and ceaseless frustration.
I was hugely surprised therefore to be contacted by 'Jeremy' from distanceXchange shortly after I made my initial enquiry about the course. Any questions I asked, he answered fully and promptly and although I dithered about whether to take the course, and which modules, he showed extraordinary patience. At the same time he put no pressure on me to either take the course, or to rush in making a final decision.
His support has continued during the course as a result of my concern about my unexpected increased time restrictions and the impact of this on my on-line participation and assignments. Knowing that I have his background support and advice is proving a great comfort, a huge time saver, and now, I am beginning to think, a service all distance learner providers should consider offering.
(Sarah Green - Great Britain)
With the assistance from distanceXchange, I managed to started my Nutrition course at Deakin University as an off-campus student this year.
DistanceXchange offers excellent service and advice throughout the application process, particularly the slow response one would probably encounter at this stage. Their timely quality responses avoid lots of worries I might have to endured should I choose to submit my application direct to the university.
At the beginning I do have reservation of having a third person on handling my application, especially an agent which I only come to know online. But it proves that distanceXchange is a professional and reliable party.
(Elman Lee - Hong Kong)
Sincerely speaking, I am very impressed by the way you assisted me since our first contact up to now. My contact with you has been more of a learning opportunity than service providing. Learning because we are in a country were almost every service is substandard compared to many others in Africa. But your interest in assisting me without being physically in contact is of great help to see how you are always available to help and suggest alternatives to keep us moving.
Your replies to my mail are quick and satisfactory. I also appreciate the way you guide me and are concerned about my success.
(Way Alege - Uganda))
I found distancexchange and its employees to be extremely professional in their approach to my needs and concerns. I was treated as high priority, given quick and informative responses and felt that they were very competent in dealing with any problems that i encountered. I also felt that they gave a lot of support and encouragement, such as post service emails and forwarding of emails to the appropriate people. In short, i was very impressed with their service.
(Daniel Martin - Great Britain)
Since I registered my interest to undertake MBA program online, the distanceXchange support has been excellent. My queries relating to the course program up to registration has been dealt with efficient by linking to the right people. I got registered for the program smoothly thanks to the efficiency of the distanceXchange.
(Arilla Haro - Papua New Guinea)
This is Muhammad Abdul Tawab, I am proud to say I found DistanceX in my search of a reputable institute for Masters very valuable, helpful and assisting. The level of services I received was polite and just amazing. The prompt response to my emails was simply great. It helped me make my decisions quickly. This is not just it, DistanceX always gave me extra information of whatever I've asked which I believe is sign of the best quality of service and honesty. DistanceX was in constant contact with the faculty of my university as now during my semester I found out that whatever they replied to me was very accurate. I guess I have made the right choice by talking to DistanceX as during my semester they are still in contact and checking on my progress.
(Muhammad Abdul Tawab Khurram Khan - Pakistan)
My name is Amélie. I am a French aid worker based in the Indian sub-continent. When I decided
to apply to the Master of International & Community Development at Deakin university, I started
by browsing their website. Online application was a little challenging. I could not locate all
the necessary information and requirements for my specific case as an international, off-campus
student. I then posted an inquiry and was directed to the Distance Exchange.
Jeremy, in charge of student services, answered me immediately. It matters when you have five
hours time difference! He provided me with clear and targeted information about the course, the
application procedure and the enrolment requirements. He assisted me with each step of my
enrolment from forwarding my academic evidence and supporting documentation to the faculty to
following up on my application once submitted for consideration.
Thanks to his continued support, I could keep my focus on my professional activities all along
the enrolment process and spare substantial overseas telephone expenses!
I am now enrolled and Jeremy has helped me tremendously in getting started and obtaining
specific information and advice about my studies directly from the faculty.
I am very grateful to Jeremy and the Distance Exchange. Thanks to their dedication, I made it
to start on Semester 2 although my first inquiry was a little late. Their quick and efficient
response made the difference.
(Amélie Stahl - Sri Lanka)
I started to have contact with Deakin University in November 2006 while finishing a Master of
Art in Political Sciences, through Distancex.
I found the quality of services quite high; I had the same day the answers required to go
further on my application. Despite the important time difference, answers were timely and
appropriate.
Distancex was a very good interface between Deakin, and me as I had so many queries more
specifically at the beginning.
I could start at the first semester, but as well advised by the contact person from Distancex,
it would have been too heavy while finishing my first master. When I took contact again to
re-initiate my application, things ran very fast and I was able to start the second semester in
time.
I want to address a special thanks to Jeremy Williams who helped me substantially, during the
application process, with good advice, timely and appropriate answers, clearing very quickly
misunderstandings, and helped me to get required answers directly from the University.
(Jean-Marc Cordaro - Mozambique)
Distance Exchange is the best school agency ever, very quick response, easy to communicate, A++
level of service, very good advice about your school, trustworthy, highly recommended to you
all.
(Henry Jauwhannes - Indonesia)
The DistanceXchange had helped me in applying for course study at Deakin University very well.
They responded to my enquiries very fast. The company officer, Jeremy, gave me very good
advice, checked all my scanned documents, and reached me via email very fast when some of the
required documents were missing.
When I asked about my entry process, Jeremy quickly asked his colleagues in the university and
replied to me right away whether I still had to wait or get the offer or not. DistanceXchange
is really helpful for people who need help in entering the university.
(Samontorn Samunual - Thailand)
Good, responsive level of service - always willing to answer all of my questions, however many
or detailed! Always willing to contact the faculty where needed to answer my queries;
information always accurate. Practical, down-to-earth advice. Any difficulties were solved
effectively.
(Max Ditchfield - United Kingdom)
